FAQ'S

When will I be contacted about my yearly check?

We will contact you within the first three months of signing up for the program and then annually every year after that. You will be contacted by a phone call or a reminder card.

What are the terms of the agreement?

• You agree to maintain your agreement for a minimum of 12 months
• Monthly debit of your account or you can pay for the full year. No worries about sending in payments each month.
• If you should decide to cancel the agreement after your 12 months, just send us an email to irvplumbing@gmail.com or mail us a letter requesting it be canceled.

Is this service agreement transferable to my new house?

Yes, transfer your agreement to your new home or to the buyer of the house you are selling.

Will my service agreement cover a rental property, vacation home, multiple residences?

Yes, for an additional charge, we will cover as many residences as you desire.

When will my payment be debited from my account?

Your first payment will occur at the beginning of the month. That is when future payments will be charged.

Can you debit my payment directly from my bank account?

Yes, by providing us with a voided check.

What do I do if my bank account or credit card number changes?

Just contact us by phone and we will be glad to take your new information.

What is the delivery method, i.e. when I sign up and pay online does the plan start immediately? Is there another approval process? Am I paying for a month in advance? etc.

If you selected the annual plan, your plan is active once your payment is processed after you have submitted your information. Your card will be charged when you submit your information. You are paying for the entire year of service. Your plan will automatically renew after 12 months unless you contact us to cancel.

With paying in full for one year we will discount one month free of charge.

What is the refund policy? Is there a money back guarantee? If I want a refund, what is the process and what are the requirements? How will the refund be handled? Will it be charged back to my credit card?

There are no refunds offered for a service partner plan.

What is the procedure to cancel my account?

If you need to cancel your monthly account at the end of 12 months, send an email to irvplumbing@gmail.com stating that you need to cancel your plan. Please include your name, address and reason for cancellation. You will receive an email from us when your cancellation is complete.