FREQUENTLY ASKED QUESTIONS

Why should I hire a professional HVAC contractor?

An experienced HVAC contractor can make sure that your heating, cooling, ventilation, and other utility systems are working properly. Our team can diagnose and address problems with your HVAC, electrical, plumbing, and gas lines. Some of these systems are dangerous or expensive if they malfunction; working with a licensed professional ensures that the correct tools and equipment are used on all of your home's systems.

How can I tell if I need heating repair?

If your utility bills are rising out of nowhere, if the pilot light on your furnace is burning yellow, if you're noticing strange noises or smells, or if you have to frequently adjust your thermostat, it's time for heating repair. You should also seek heating repair if your system is older or going through frequent cycles.

How often should I get furnace repair or maintenance?

Experts agree that you should get your furnace serviced once a year. This helps us perform minor upkeep services and ward off potential issues before they become serious problems.

How can I tell if I need AC repair?

If your AC system is blowing warm air, if it's cycling frequently, if the humidity in your home is higher than usual, if you're noticing unusual noises or smells, or if your AC system is excessively leaking, it's time for AC repair. Your system will also require repair if it's blowing insufficient air or if your utility bills are spiking without warning.

How often should I get AC maintenance?

As with your heating system, it is recommended to service your air conditioner once per year. This helps prepare for the hot summer months and wards off potential problems before they become serious.

How important is AC maintenance?

Neglecting AC maintenance can mean that your system works less efficiently every year. This causes minor problems to gradually build up until your system malfunctions and you're faced with potentially difficult emergency AC repairs.

What constitutes emergency AC repair?

Your AC repair may be considered an emergency if it is an extremely hot day (above 90 degrees), if you have vulnerable people in your home, if the AC is leaking or causing water damage, or if the malfunctioning system is creating electrical problems. We act quickly to repair these issues before they pose further danger to your home or family.

How can I avoid emergency AC repair?

Regular AC maintenance can help you avoid an emergency situation. We'll check the compressor, condenser, and check your thermostat, fan blades, and belt. You should regularly change your air filter (once every month or two) and consider duct cleaning to keep the air flow in your home as efficient as possible.

How can you tell it's time for water heater repair?

If your water heater is older, if you've noticed a spike in your heating bills, if your water is discolored, or if you've noticed a loss in your home's hot water volume, it might be time for water heater repair.

Safety Plan FAQ

If you have questions about our comprehensive annual safety plans for homeowners throughout the greater Charlotte, NC area, take a look at the list below.

When will I be contacted about my yearly check?

We will contact you within your first three months of signing up for the program and then annually after that. You will be contacted by a phone call or a reminder card.

What are the terms of the agreement?

• You agree to maintain your agreement for a minimum of 12 months.
• Monthly debit of your account or you can pay for the full year. No worries about sending in payments each month.
• If you should decide to cancel the agreement after your 12 months, just contact us for cancellation.

Is this service agreement transferable to my new house?

Yes, transfer your agreement to your new home or to the buyer of the house you are selling.

Will my service agreement cover a rental property, vacation home or multiple residences?

Yes, for an additional charge, we will cover as many residences as you desire.

When will my payment be debited from my account?

Your first payment will occur at the beginning of the month. That is when future payments will be charged.

Can you debit my payment directly from my bank account?

Yes, simply provide us with a voided check.

What do I do if my bank account or credit card number changes?

Just contact us by phone and we will be glad to take your new information.

What is the delivery method? In other words, when I sign up and pay online, does the plan start immediately? Is there another approval process? Am I paying for a month in advance?

If you selected the annual plan, your plan is active once your payment is processed after you have submitted your information. Your card will be charged when you submit your information. You are paying for the entire year of service. Your plan will automatically renew after 12 months unless you contact us to cancel. When you pay in full for one year, we will discount one month free of charge.

What is the refund policy? Is there a money back guarantee? If I want a refund, what is the process and what are the requirements? How will the refund be handled? Will it be charged back to my credit card?

There are no refunds offered for a service partner plan.

What is the procedure to cancel my account?

If you need to cancel your monthly account at the end of 12 months, contact us to tell us that you need to cancel your plan. Please let us know your name, address and reason for cancellation.

FAQ

FREQUENTLY ASKED QUESTIONS

Safety Plan FAQ

MORE QUESTIONS? CONTACT US!